Smashit, service trade, owner Tomislav Stanić
Galovačka 15, Zagreb, Croatia
OIB: 35274151957
Email: info@smashit.hr
Gift packages can be purchased through the smashit.hr website. Payment is made by card through the secure myPOS online payment system. An order is considered paid once the card transaction has been successfully confirmed.
The gift package is delivered digitally to the email address provided by the customer during purchase. After successful payment, the gift package is sent automatically and, in the event of technical difficulties, no later than within 24 hours. If the gift package does not arrive, the customer can contact us at info@smashit.hr.
The gift package can be used in a single transaction only, and the purchase must be equal to or greater than the value of the gift package.
If the purchase exceeds the value of the gift package, the difference can be paid separately.
The gift package cannot be exchanged for cash.
The expiry date is stated on the gift package itself. Gift packages purchased during a particular calendar month are valid until the first day of the fourth following calendar month.
Customers may request cancellation of a purchase by emailing info@smashit.hr within 14 days of the purchase date, provided that the gift package has not been redeemed. The request should include information that allows us to identify the purchase, such as the email address used for the order and the relevant order details.
No cancellation fee is charged for an eligible cancellation submitted within this period. A gift package that has already been redeemed cannot be cancelled. These conditions do not affect any other consumer rights available under the applicable laws of the Republic of Croatia.
If a cancellation and refund request is approved, the refund will be made to the same payment method used for the original purchase. We will initiate the refund without undue delay and no later than 14 days after the request has been approved. After the refund has been initiated, the time required for the funds to appear in the customer's account may additionally depend on the customer's bank or card issuer.
Refunds are not available for gift packages that have already been redeemed, except where the customer is entitled to a refund under applicable law. Refund requests should be sent to info@smashit.hr.
Consumers may exercise their statutory right to withdraw from a distance contract in accordance with the applicable laws of the Republic of Croatia.
A written complaint may be submitted by email to info@smashit.hr or by post to Smashit, Galovačka 15, Zagreb, Croatia. We will respond to written complaints within the statutory time limit.
For questions regarding purchases, delivery of gift packages, cancellations, refunds or gift package usage, please contact us at info@smashit.hr.